Sommer Ray App FAQ

Q: How do I book a Sommer Ray Video Chat video?

A: Just respond to questions in the Video Chat to make a request and confirm. In the app you can use your credit/debit card. We will put a temporary authorization hold on your card until your personalized Sommer Ray App video is completed. On our mobile app for iOS, you can use Sommer Ray App credits—check out the FAQs below for details. 

 

Q: Can I update my request after I already booked a Sommer Ray Video Chat video?

A: Yes! Simply type in the chat window any requests to edit your order at any time before your personalized Sommer Ray App video has been completed.

 

Q: How long will my Sommer Ray Video Chat video request take to be completed?

A: Sommer may take up to seven days to fulfill requests. If your request isn’t completed within seven days, it will expire, and the temporary hold on your debit/credit card will be released or, in the iOS app, Sommer Ray App credits returned to your Sommer Ray App App wallet (see FAQs below).

 

Q: Am I guaranteed that Sommer Ray will make my requested Sommer Ray Video Chat video?

A: We make it our top priority that every customer receives their appropriately ordered Sommer Ray App video. While we try to make sure that all requested Sommer Ray App videos are completed, it is possible that your request could expire after seven days. Just a heads-up, Sommer has the option to accept or decline any request that comes through.

 

Q: How will I receive my Sommer Ray Video Chat once it’s completed?

A: The video will be sent directly to the app. 

 

Q: Can I download and keep my Sommer Ray Video Chat video?

A: Yes. It’s super easy! Simply tap on the video in the chat window and choose your sharing and download options. You have a non-commercial and personal license to use it forever, subject to the Site Terms of Service.

 

Q: When will I be charged for my Sommer Ray Video Chat video?

A: If you pay using a credit/debit card, we will put a hold on your credit/debit card as an authorization until your order is completed. Your debit/credit card will be charged as soon as the Sommer Ray App video is completed. If your request is not com-pleted, the authorization will be released, and you should see the hold removed from your credit/debit card up to seven days after the Sommer Ray App video has expired or been declined.

 

Q: What are Sommer Ray Video Chat credits?

A: Sommer Ray App credits can be purchased through our mobile app for iOS. On the mobile app, you can purchase credits in bundles for the price shown. The credits are stored in your Sommer Ray App App wallet on the app and you can redeem them for a Sommer Ray App video—the number of credits needed is listed on the talent’s booking page in the app. When you use credits for your request, we will immediately decrease the balance in your Sommer Ray App App wallet by the number of credits needed until your Sommer Ray App video is completed. Please see our Site Terms of Service for more details.

 

Q: Where can I use Sommer Ray Video Chat credits?

A: Only in the iOS app.

 

Q: How do I use Sommer Ray Video Chat credits?

A: It’s easy! Using the iOS app, find talent you’re interested in, and book them as you normally would using the number of credits shown for that talent. If you don’t have enough credits to make a purchase, we’ll prompt you to purchase more credits before you finish your purchase. You can find your balance in the upper right-hand corner of the iOS app, and you can add more credits whenever you want. When you use credits for your request, we will reduce the balance in your Sommer Ray App App wallet by the number of credits needed until your Sommer Ray App video is completed. If your request is not completed, the credits will be returned to your Sommer Ray App App wallet.

 

Q: How much do Sommer Ray Video Chat credits cost?

A: Sommer Ray App credits are sold in bundles and the price of each bundle is listed in the iOS app — you can always buy additional bundles if needed.

 

Q: Do Sommer Ray Video Chat credits expire?

A: Sommer Ray App credits do not expire, but we reserve the right to discontinue use of credits at any time at our discretion.

 

Q: Are Sommer Ray Video Chat credits refundable?

A: Sommer Ray App credits are non-refundable. Once you purchase them in the iOS app, they’ll be added to your Sommer Ray App App wallet.

 

Q: What if my Sommer Ray Video Chat video is not completed?

A: If your Sommer Ray App video is not completed, the Sommer Ray App will refund your purchase.

 

Q: What if I have already been charged, but haven’t received my Sommer Ray Video Chat video yet?

A: If your Sommer Ray App video was booked in the last seven days but you haven’t received it yet, we’ve only put a pre-authorization hold on your credit/debit card. This is to ensure funds are available when talent fulfills your Sommer Ray App video request. If it’s been over seven days, please contact info@ultimatebeachbod.com